Return & Refund Policy

At GioielloLab, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact our support team.

Return Period

Customers may request a return within:

30 calendar days after delivery

Return Requirements

To qualify for a return:

  • The item must be unused

  • The item must be in its original condition

  • The product must include its original packaging, where applicable

  • Proof of purchase must be provided

Products that have been used, damaged through customer misuse, or returned with missing components may not qualify for a preference-based return. Any exclusions will be applied subject to applicable law.

How To Request A Return

To request a return, please contact:

Phone:
+86 18143449082

Please provide:

  • Order number

  • Product name

  • Reason for return

  • Photos or videos if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions.

Return Shipping

For preference-based returns:

Customers are responsible for return shipping costs.

For items that arrive damaged, defective, incorrect, or materially different from the product description:

GioielloLab will review the issue and provide an appropriate solution, such as a replacement, refund, or return assistance, in accordance with applicable law. Customers will not be charged return shipping costs for confirmed errors attributable to us.

Refund Processing

Once your returned item has been received and inspected, approved refunds will generally be processed within:

5–10 business days

Refunds will be issued to the original payment method unless otherwise required by law or agreed with you.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.