Welcome to GioielloLab.com. These Terms of Use (“Terms”) describe the rules and conditions that apply when you access, browse, or purchase products from our website.

By visiting our website or placing an order, you acknowledge that you have read and understood these Terms and agree to comply with them.

1. About GioielloLab

GioielloLab is an online home care and organization store offering household cleaning supplies, practical home essentials, and storage solutions designed to support everyday living.

This website is owned and operated by:

Brand Name: GioielloLab

Legal Company Name: Shanghai Yue'an E-Commerce Co., Ltd.

Website: GioielloLab.com

Business Address:
No. 80, Lane 280, Xiujiang Road, Zhujing Town, Jinshan District, Shanghai (Nan Yi Economic Zone), China

Customer Service Phone:
+86 18143449082

Service Hours:
9:00 AM – 6:00 PM

Shanghai Yue'an E-Commerce Co., Ltd., doing business as GioielloLab, operates this website and is responsible for purchases made through GioielloLab.com.

For questions about your order or these Terms, please contact our customer service team.

2. Use of Our Website

You agree to use GioielloLab.com only for lawful purposes.

You agree that you will not:

• Use the website to engage in fraudulent or unlawful activities.

• Attempt unauthorized access to our website, systems, or accounts.

• Interfere with website functionality, security, or availability.

• Use automated methods to access or collect website content in violation of applicable law or our reasonable restrictions.

• Copy or commercially exploit website content without permission.

• Submit false, misleading, or unauthorized personal or payment information.

We may restrict access or refuse service where we reasonably believe these Terms have been violated, subject to applicable law.

3. Product Information

We strive to provide accurate descriptions, images, and specifications for our cleaning, household, and storage products.

Please note:

• Product colors may vary depending on screen settings and lighting.

• Minor differences may occur due to materials, manufacturing processes, or product updates.

• Product availability and specifications may change as our catalog is updated.

• Product images may include illustrative settings or accessories; please refer to the product description for the items included with your purchase.

Customers should review product details, measurements, materials, and instructions before ordering.

4. Orders and Purchase Agreement

When placing an order through GioielloLab.com, you agree to provide accurate and complete information, including:

• Name

• Shipping address

• Contact information

• Payment details

After submitting an order, you may receive an order confirmation email. Confirmation of receipt does not necessarily constitute final acceptance of the order.

Orders may be reviewed for payment authorization, product availability, pricing errors, and potential fraudulent activity.

We reserve the right to cancel or refuse an order for legitimate reasons, including:

• Suspected fraudulent or unauthorized transactions

• Incorrect pricing or listing errors

• Product unavailability

• Incomplete or inaccurate order information

If payment has been collected for an order that we cancel, any refund due will be processed in accordance with applicable law.

5. Pricing and Payment

Product prices and available currencies are displayed on our website or at checkout.

Shipping charges and applicable taxes or other fees, where relevant, will be shown before you complete your purchase.

We may update prices, promotions, and product availability without prior notice. Such changes will not ordinarily affect the price of an already confirmed order.

Payments are processed through the payment methods and third-party providers made available at checkout. You confirm that you are authorized to use your selected payment method.

6. Shipping and Delivery

We aim to provide clear delivery information and reliable order fulfillment.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Estimated Delivery Time

Estimated delivery is:

10–20 days after shipment

Delivery times may vary depending on destination, customs procedures, weather conditions, carrier operations, and other circumstances affecting transportation.

Shipping Fees

We offer:

Free standard shipping on orders over $49

For orders below $49, applicable shipping fees will be displayed at checkout.

Shipment Tracking

Once your order has shipped, we will send a shipping confirmation email with tracking information when available.

Please allow time for the carrier to update tracking details.

Delays or Lost Packages

If your shipment is delayed, tracking information remains unchanged for an extended period, or your package appears to be lost, contact service@gioiellolab.com with your order number.

We will review the available information and assist with the next appropriate steps.

7. Product Use and Safety

Customers should review the product description, usage instructions, warnings, and care information before using any product purchased from GioielloLab.

For cleaning products, tools, and household accessories:

• Follow any product-specific instructions and safety warnings.

• Keep products away from children and pets when appropriate.

• Do not use a product for purposes other than those described or intended by its manufacturer.

• Check material compatibility before applying cleaning tools or products to delicate surfaces.

If a product includes specific manufacturer instructions, those instructions should be followed.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Eligible returns may be requested within 30 calendar days after delivery, subject to the conditions stated in that policy.

Before returning an item, contact our customer service team for authorization and the correct return address.

For damaged, defective, incorrect, or materially different items, please contact us with your order number and supporting photos or videos so we can review the issue.

Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

Nothing in these Terms limits consumer rights that cannot legally be excluded.

9. Order Cancellation

If you need to change or cancel an order, contact us as soon as possible.

Cancellation or modification requests may be considered before an order enters fulfillment or shipping. Once an order has been processed or dispatched, changes or cancellation may no longer be possible.

Please contact:

Phone: +86 18143449082

Service Hours: 9:00 AM – 6:00 PM

If an order cannot be canceled, you may be able to request a return in accordance with our Return & Refund Policy.

10. Intellectual Property Rights

Content on GioielloLab.com, including but not limited to:

• Brand name and logos

• Product images

• Product descriptions

• Website design and layout

• Graphics and illustrations

• Written content

is owned by or licensed to GioielloLab and protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use this content without prior written authorization, except as permitted by law.

11. Third-Party Services

Our website may use third-party services, including:

• Payment processors

• Shipping and fulfillment providers

• Website hosting and e-commerce services

• Analytics and customer support tools

These providers may operate under their own terms and privacy policies.

We are not responsible for independent third-party practices beyond our control, subject to any obligations or liabilities imposed by applicable law.

12. Disclaimer

We make reasonable efforts to keep website information accurate and current.

However, we do not guarantee that:

• The website will always be available without interruption.

• All product descriptions or website content will be completely free from errors.

• Products will meet every individual preference or expectation.

Nothing in these Terms excludes any consumer guarantee, warranty, or remedy that cannot legally be excluded.

13. Limitation of Liability

To the extent permitted by applicable law, Shanghai Yue'an E-Commerce Co., Ltd. shall not be responsible for indirect, incidental, or consequential damages arising from:

• Website use
• Product use
• Shipping delays
• Third-party services
• Events beyond reasonable control

Our liability shall be limited to the amount paid for the relevant purchase, except where such limitation is prohibited by law.

14. Changes to These Terms

We may update these Terms periodically to reflect changes in our business, products, website, or legal requirements.

The latest version will be available on this page.

Your continued use of GioielloLab.com after revised Terms are posted constitutes acceptance of those changes to the extent permitted by applicable law.

15. Governing Law

These Terms are subject to applicable law. Nothing in this section is intended to deprive consumers of mandatory consumer protection rights available in their place of residence.

16. Contact Information

If you have questions about these Terms of Use, please contact us:

GioielloLab

Operated by:
Shanghai Yue'an E-Commerce Co., Ltd.

Business Address:
No. 80, Lane 280, Xiujiang Road, Zhujing Town, Jinshan District, Shanghai (Nan Yi Economic Zone), China

Phone:
+86 18143449082

Service Hours:
9:00 AM – 6:00 PM